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Frequently Asked Questions

Frequently Asked Questions

Our goal is to make sure we have the answer to all your questions, helping you to better understand how things work in and around your home and how best to take of them. Here are answers to some of the most frequently asked questions we hear from our customers in the Chicago, IL area.

If you have any additional questions or would like to schedule one of our appliance repair services, give us a call today at 847-999-4600! 

What is North Town Home Services’ area of service?

We are proud to serve the residents of Chicagoland, including the city proper and surrounding areas including:

  • Barrington
  • Deerfield
  • Evanston
  • Lincoln Park
  • Highland Park
  • Lake Forest
  • And More!

You can find a complete list of our service area cities here.

I have an emergency right now; when can a technician get to my house?

North Town Home Services is proud to offer 24-hour emergency HVAC and appliance repair services for residents of Chicago and the surrounding areas. Regardless of the problem, we are here to help at any time of the day or night!

When do I know I need to call for repairs?

The best way to know when you need services by using the ‘LION’ acronym:

  • Leaks: if your appliance is leaking, something isn’t working correctly. To avoid harm to yourself or the appliance, call us at 847-999-4600 when you first notice water.
  • Incorrect operation: whether you are dealing with a microwave that doesn’t heat food all the way through or a dishwasher that doesn’t actually clean your dishes, you need a technician to get your appliances working properly again.
  • Odors: bad odors are frequently a sign of a more serious problem, so it’s better to handle any unusual scents from your appliances when they first arise.
  • Noises: when out of the ordinary noises happen, there is a reason why your appliance is making them. Contact us for prompt service.

If any of your issues fall into the ‘LION’ acronym, be sure to request a service online or call us at 847-999-4600 today!

How do I know if your company can fix my problem?

On a general level, we service heating and cooling systems, kitchen and household appliances, and quality of life systems, like air quality units. For a specific list of appliances we service, click here. For our heating and air conditioning services, click here.

What are ways I can be more energy efficient?

Here at North Town Home Services, we take energy efficiency very seriously. That’s why our highly-trained technicians are happy to help you optimize your energy usage. Give us a call at 847-999-4600 today and one of our friendly HVAC and appliance repair experts can answer any questions you may have. We can also help to schedule your energy efficiency consultation while we have you on the phone.

Why is it important to have regular maintenance on my home systems and appliances?

It’s important to schedule routine maintenance services to prevent any issues from arising, even if you aren’t currently experiencing any problems from your appliances or HVAC system. Preventative maintenance will make sure your systems are performing at maximum efficiency. plus they will provide the opportunity to detect and repair any minor internal issues before they turn into major problems.

What type of heating system should I choose?

Our technicians have been trained to identify the best heating unit for your home. Their decisions are made based on system usage, age of the building, number of individuals living there, and heating patterns. Our technicians are all factory-trained by manufacturers to determine how a system works best.


What appliances do you service?

We install, repair, and maintain the following appliances:

Our technicians also receive manufacturer training to specialize in the following top name brands:

  • Sub-Zero/Wolf
  • Viking
  • Dacor
  • Thermador
  • Bosch

My refrigerator is making a buzzing noise—what’s wrong?

Buzzing noises are often cause by ice makers located within units that aren’t hooked up to a water supply. It’s best to get one of our technicians out to inspect your appliance in person. You can fill out our online contact form or call us at 847-999-4600.


What is HVAC?

HVAC stands for heating, ventilation, and air conditioning; it’s an industry term that refers to anything used to heat or cool down your house. We install, replace, and repair air conditioning units, heating units, and furnaces.

What are the benefits of a zoning system?

A zoning system allows you to focus your heating or cooling on the area of the home that needs it most. This can be accomplished through sensors that detect the temperature in a specific room, pre-programming times of day for heating and cooling, and by pulling heat from one room that doesn’t need it and funneling it to a room that does require heat (like bedrooms in the winter).

Choose North Town Home Services for Appliance Repair & HVAC Services

North Town Home Services and our entire team of professionals are proud to serve Chicago and the surrounding areas with a wide range of comprehensive appliance and HVAC repair services. From washer and dryers, ovens, and microwaves, to air conditioners and furnaces, North Town Home Services has you covered!

For your convenience, you can schedule services online or simply give us a call at 847-999-4600 and speak with one of our friendly appliance and HVAC experts today!

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